Thanks to FORCE11 member Gully Burns for sending me this link.  This article is from 2011, but I thought it quite interesting given my recent reading of "What would Google do?".  In that book, and in the open source movement, a bad customer who takes the time to complain is actually a good customer, in that she provides valuable feedback to make your product better.  But criticism in academia is not viewed that way;  rather, someone pointing our a problem is viewed as damaging your reputation as a scientist.  Because we know that good scientists never make mistakes!  An important cultural barrier to overcome.